METRC training

METRC Compliance & Training Hub

METRC is Maine’s official cannabis track-and-trace system, required by law for all adult use cannabis businesses. It provides end-to-end supply chain visibility, supports public health and safety, and ensures regulatory compliance from seed to sale. Maine OCP Inventory Tracking; METRC Maine; 28‑B §105

METRC is Maine’s official cannabis track-and-trace system, required by law for all adult use cannabis businesses. It provides end-to-end supply chain visibility, supports public health and safety, and ensures regulatory compliance from seed to sale. Maine OCP Inventory Tracking; METRC Maine; 28‑B §105; OCP Implementation Update (2024); OCP Batch Tracking Update (2023)

  • All cannabis plants, products, and packages must be tracked in METRC from cultivation to retail sale, disposal, or destruction.
  • All cannabis plants, products, and packages must be tracked in METRC from cultivation to retail sale, disposal, or destruction. OCP Final Form Testing Update (2022)
  • Licensees must maintain accurate, real-time records and reconcile physical inventory with METRC daily.
  • Licensees must maintain accurate, real-time records and reconcile physical inventory with METRC daily. OCP Best Practice Guide (2024)
  • OCP and METRC provide training, support, and guidance documents for all roles (budtender, manager, compliance officer).
  • OCP and METRC provide training, support, and guidance documents for all roles (budtender, manager, compliance officer). OCP Testing FAQ (2023)
Quick start guide Training modules

METRC Quick Start

Daily workflows for Maine retail teams. See official OCP and METRC guides for full details.

Sales

Sales Recording

Record every sale in METRC: scan package tags, verify limits, and log transactions in real time. OCP Inventory Tracking

Inventory

Inventory Management

Reconcile physical inventory with METRC daily. Report discrepancies and maintain audit trails. OCP Guidance Docs

Key Guidance PDFs:

METRC Login & Access

Secure access procedures for retail staff.

Login Procedures

Step-by-step guide for accessing METRC system. OCP METRC Guidance, 22 §105

  1. Navigate to the official Maine METRC portal at maine.metrc.com.
  2. Enter your unique username and password provided by facility management.
  3. Complete multi-factor authentication using your registered email or SMS device.
  4. Select your licensed facility from the facility dropdown menu.
  5. Verify you are logged into the correct facility before proceeding with any transactions.

Security Best Practices

  • Never share login credentials with other staff members.
  • Log out after each session, especially on shared computers.
  • Report any suspected security breaches immediately to management.
  • Use strong, unique passwords and enable password manager if allowed.

Login Troubleshooting

  • Forgot Password: Use the "Forgot Password" link and follow MFA reset procedures.
  • MFA Issues: Check email/SMS for codes, ensure device has service, contact IT support.
  • Account Locked: Wait 15 minutes, then contact facility admin for unlock.
  • Wrong Facility: Log out and reselect correct facility from dropdown.

Recording Sales Transactions

Real-time transaction logging and compliance verification.

Sales Process Overview

Complete workflow for processing customer purchases in METRC. OCP METRC Guidance, 22 §504, §1501

  1. Customer Verification: Check government-issued photo ID to confirm age 21+. Log ID type and expiration.
  2. Purchase Limit Check: Verify customer hasn't exceeded daily (2.5 oz flower, 10 g concentrate) or monthly (5 oz flower, 20 g concentrate) limits.
  3. Package Scanning: Scan each package tag using METRC scanner or manual entry. Confirm product details match.
  4. Transaction Entry: Input sale details including quantity, price, and payment method in METRC.
  5. Receipt Generation: Print or email receipt showing all products, prices, and METRC transaction ID.

Special Transaction Types

  • Gift Sales: Record as normal sale but note "gift" in transaction comments.
  • Medical Transfers: Use transfer manifest, not retail sale function.
  • Voided Sales: Cancel within same business day, document reason for void.

Sales Transaction Issues

  • Tag Won't Scan: Clean tag, check for damage, use manual entry as backup.
  • Limit Exceeded: Politely explain limits, suggest compliant alternatives.
  • System Error: Document error, complete manual paperwork, enter when system restored.
  • Payment Issues: Void transaction if needed, reprocess after resolution.

Inventory Management

Package tracking and reconciliation procedures.

Daily Inventory Procedures

Essential inventory management and reconciliation workflows. OCP METRC Guidance, 22 §105, §305

  1. Opening Count: Count high-value items (concentrates, edibles) and compare to METRC at shift start.
  2. Ongoing Monitoring: Track inventory levels throughout shift, especially for fast-moving products.
  3. Closing Reconciliation: Full physical count at shift end, reconcile with METRC records.
  4. Variance Investigation: Research discrepancies over 2%, document findings and corrective actions.
  5. Reporting: Report variances over 5% to management and OCP within 24 hours.

Inventory Adjustment Types

  • Waste/Spillage: Document reason, quantity, witness signature required.
  • Theft/Loss: Report to police and OCP immediately, include investigation details.
  • Packaging Errors: Correct in METRC, quarantine affected packages.
  • Expired Products: Remove from inventory, follow disposal protocols.

Inventory Management Issues

  • Count Discrepancies: Recount items, check for misplaced packages, review recent transfers.
  • METRC Sync Delays: Wait 15 minutes for updates, then investigate manual entries.
  • Package Damage: Quarantine damaged items, contact supplier for replacement tags.
  • Expired Stock: Remove immediately, document disposal method and witness.

Training Modules

Comprehensive training for all retail staff roles.

Budtender

Budtender Essentials

Sales processing, customer verification, and basic inventory operations.

Manager

Manager Oversight

Daily reconciliation, compliance reporting, and team supervision.

Compliance

Audit Preparation

OCP inspection readiness, record keeping, and compliance documentation.

Quick Reference Guides

Print-ready checklists and troubleshooting guides.

Reference

Error Codes & Fixes

Common METRC errors and resolution steps for quick problem-solving.

Reference

Package Types

Understanding METRC package classifications and labeling requirements.

Reference

Reconciliation Guide

Step-by-step inventory reconciliation and discrepancy resolution.

Official METRC & OCP Support

For full training, troubleshooting, and compliance support, use these official resources:

Statutory authority: 28‑B §105. METRC is required for all adult use cannabis licensees in Maine.